This policy applies to digital products and membership purchased through ClientClaw and is subject to mandatory consumer rights. It does not remove any right that cannot lawfully be excluded.
SELLER DETAILS
Seller & contact
Obukhov A. V. — self-employed under Russia’s professional income tax regime (NPD). Not registered as an individual entrepreneur.
Taxpayer identification number (INN): 500301909788
Support and consumer requests: suport@clientclaw.ru
Requesting a cancellation or refund
Email suport@clientclaw.ru from the address used for the purchase. Include the product, payment date and amount, order or payment reference if available, and a short description of the issue. Do not send full card details, CVC/CVV codes or other secret payment information.
Club membership
Club membership is paid one month at a time without automatic charges. Access normally continues through the confirmed paid period unless a refund changes that entitlement. A confirmed full refund may end club access and is returned through the original payment method where available.
Digital downloads
Please review the product description and format before ordering. Where applicable law provides a right to cancel, obtain a refund or receive another remedy, that right remains available even after digital access has been provided. A blanket “digital items are never refundable” rule does not apply.
Delivery or product problems
If a download does not arrive, a link fails, a file is defective or the supplied contents materially differ from the description, contact support. After review, and as appropriate under applicable law, we may restore access, provide a corrected product, reduce the price or refund the payment.
Duplicate or unauthorized payments
For a duplicate charge, contact support with the payment reference. Verified duplicate payments are reviewed for reversal. If you believe a payment was unauthorized, contact your bank or payment provider as well.
Processing approved refunds
Approved refunds are ordinarily returned through the original payment method, subject to the payment provider’s process and applicable law. Posting time may depend on the provider and bank. The seller does not charge a separate fee for exercising a mandatory consumer right.
Access after a full refund
After a full refund is completed, remaining download links and tokens for that order may be revoked and the license for the refunded purchase terminates. This does not limit mandatory consumer rights or remedies.