CLIENTCLAW / LEGAL

Refund Policy

Last updated: September 27, 2026

This policy applies to digital products purchased from ClientClaw. It is subject to mandatory consumer rights under the law that applies to your purchase. It does not take away any right that cannot lawfully be excluded.

Requesting a cancellation or refund

Send your request to suport@clientclaw.ru and include the checkout email, product name, order or payment reference if available, and a short description of the issue. Do not send full payment-card details. We will acknowledge the request and respond within a reasonable time.

Club membership / Членство в клубе

Turning off auto-renewal in the account stops future renewal charges; access remains through the already-paid period. To ask about a payment cancellation or refund, email support with the payment reference. Requests are handled under this policy and any mandatory rights that apply to the purchase. A confirmed refund may end club access and is processed through the original payment method where available. / Отключение автопродления в личном кабинете прекращает будущие списания; доступ сохраняется до конца уже оплаченного периода. Чтобы запросить отмену платежа или возврат, напишите в поддержку и укажите номер платежа. Обращение рассматривается по этой политике и обязательным правам, применимым к покупке. Подтверждённый возврат может прекратить доступ к клубу; если это возможно, деньги возвращаются исходным способом оплаты.

Digital downloads

Because products are delivered digitally, please check the product description before ordering. Where applicable law gives you a right to cancel, obtain a refund, or receive another remedy, that right remains in effect, including where a download has already been made available. A blanket “digital items are never refundable” rule does not apply.

Delivery or product problems

If you have not received a download, cannot open a link, or the supplied files materially differ from the description or are defective, contact the seller. We will investigate and, as appropriate and required by law, restore access, provide a corrected product, reduce the price, or refund the payment.

Duplicate or unauthorized payments

Contact the seller promptly with the payment reference. Verified duplicate charges will be reviewed for reversal. If you believe a payment was unauthorized, contact your payment provider as well.

Processing approved refunds

Approved refunds are ordinarily returned through the original payment method, subject to the payment provider’s process and applicable law. Processing time may depend on the provider. The seller will not charge a fee for exercising a mandatory consumer right.

Access after a full refund

When a full refund is completed, remaining download links and download tokens associated with that order are revoked. The license granted for the refunded purchase terminates. This does not limit any consumer right or remedy that cannot lawfully be excluded.

Back to store