CLIENTCLAW / LEGAL

Privacy Policy

Last updated: September 27, 2026

This notice explains how the seller of ClientClaw digital products processes personal information when you browse the store, request the free Quickstart, buy a product or contact support. It is intended to describe the store’s current features; it does not authorize processing for unrelated purposes.

Information we process

• Order and delivery information: your email address, selected product, order/payment status, and records needed to issue and secure a download link.
• Payment information: payment is handled by the payment provider shown at checkout. ClientClaw receives order and payment status details and does not ask you to enter full card credentials on this site.
• Optional marketing: if you separately opt in, your email and consent record may be used for product updates. You can unsubscribe using the link in any marketing email. A purchase or free download does not by itself sign you up for marketing.
• Optional first-party analytics: only after you choose “Allow analytics”, the site may record limited events such as page/product interactions and coarse page-depth information. You can decline; analytics remains off. The choice is stored in your browser’s local storage.
• Technical and support information: information you include in a support request and basic security/diagnostic records needed to operate and protect the service.

Club membership and messages / Членство и сообщения в клубе

For the Sofia Crane Club, we process your account email, membership and payment status, subscription dates, renewal choice, a provider-issued saved-payment-method reference when one is available, and the messages you choose to post in the private chat. We use this information to sign you in, grant or end access, process requested renewals, deliver the first-100 gift, operate and moderate the chat, and answer support requests. Messages are visible to other active members and club moderators; do not post sensitive financial, identity or payment-card information. / Для клуба Софии Крейн мы обрабатываем адрес электронной почты, статус членства и платежей, даты подписки, выбор автопродления, идентификатор сохранённого способа оплаты, если он доступен, и сообщения, которые вы публикуете в закрытом чате. Эти данные нужны для входа, выдачи и прекращения доступа, обработки запрошенных продлений, доставки подарка первым 100 участникам, работы и модерации чата и ответов на обращения. Сообщения видны другим активным участникам и модераторам; не публикуйте в чате финансовые, удостоверяющие личность или карточные данные.

Purposes and legal grounds

We use order information to provide the requested download, administer purchases, answer support requests, prevent abuse and meet applicable accounting or legal duties. We use marketing information only with your consent. Optional analytics is processed only after your affirmative choice. Where Russian law applies, processing is carried out under Federal Law No. 152-FZ “On Personal Data” and other applicable law, on the relevant consent, contract or legal-obligation basis.

Order consent and delivery records

For paid orders, ClientClaw records the versions of the product description, Terms of Sale, Refund Policy and checkout disclosure shown at purchase, together with server timestamps for the required checkout confirmations. We also keep records needed to issue and secure downloads, including token creation, download counts and, where applicable, first and last download timestamps and file identifiers with file hashes. These records are used to fulfill orders, protect delivery, review disputes or refund requests, and meet legal and accounting duties. We do not add raw IP address storage for these records.

Recipients and storage

Information is accessible to the seller and service providers only as needed to operate the store, process payments, send requested emails, host the service, or protect it. The payment provider processes payment credentials under its own terms and privacy notice. We do not sell personal information. We retain order, consent and delivery records only as long as needed for these purposes and applicable legal retention duties, then delete or de-identify them where practicable.

Your choices and rights

You may decline optional analytics, withdraw marketing consent, and request access, correction, restriction or deletion of personal information, subject to records we must retain by law and other lawful exceptions. Contact the seller using the address above and describe your request. You may also complain to the competent data-protection authority where applicable.

Security and changes

Reasonable technical and organizational safeguards are used to protect order and download data. No internet transmission or storage method can be guaranteed completely secure. We may update this notice when the store’s processing or applicable requirements change; the date above identifies the current version.

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